Shipping policy
Delivery and Shipping Policy
Thank you for shopping with us! This policy outlines our shipping, delivery, and exchange procedures for orders placed through our online store.
We aim to provide a smooth and reliable experience. Please review the details below.
If you have any questions, contact us via WhatsApp at +852 6141 4837 (Service Hours: Monday to Friday, 12:00 PM to 8:00 PM).
1. Shipping Arrangement and Tracking
All in-stock products are shipped from our Hong Kong stores. In-stock items are typically shipped within 2-5 business days after we receive your order. Once shipped, you will receive a notification email with an SF Express tracking number, allowing you to monitor the delivery status at any time.
• Free Shipping Eligibility: Free SF Express delivery is available for purchases over HK$1,580 in Hong Kong and Macau. Note that some items may require in-store inspection and trial before delivery. If the order does not meet the free shipping threshold, shipping fees will be automatically calculated by the system at check out.
• Delivery Schedule in Hong Kong: Standard delivery hours are Monday to Saturday, 9:00 AM to 6:00 PM (Monday to Friday only for commercial and industrial buildings). Orders are typically delivered within 7-10 business days after submission (business days refer to Monday to Friday, excluding public holidays).
• Service Availability: SF Express delivery is available only within Hong Kong and Macau. For overseas orders, we use Hong Kong Post EMS service, with additional shipping fees applicable. Customers must pay the EMS fee before shipment.
• Delivery Locations: We deliver to residential addresses, commercial properties, or any SF Express-approved locations (e.g., SF Convenience Stores or smart lockers) during SF Express operating hours.
• Suspension of Delivery: Deliveries may be suspended during Hong Kong and Macau public holidays, Sundays, Typhoon Warning Signal No. 8 or above, Black Rainstorm Warnings, or any weather conditions we deem unsafe for delivery.
• International Delivery Times: International orders may take 3-4 weeks to arrive, depending on the destination and shipping method.
• Order Handling: Each order is processed for separate delivery. Once submitted, orders cannot be merged or modified (e.g., adding or removing items).
• Delivery Confirmation: Goods will be delivered to the address provided during checkout. Delivery to this address constitutes acceptance of the goods. If you are unable to receive the goods for any reason, we reserve the right to charge additional fees or cancel the order at our sole discretion, without refund or compensation.
2. Special Arrangements for Pre-Ordered Items
If your order includes both pre-ordered items and in-stock items, please note the following options:
• Combined Shipping (Default Option): To help save on shipping costs, we will ship all items together once the pre-ordered items arrive in stock.
• Separate Shipping (Optional): If you prefer to receive in-stock items first, contact us to request this arrangement. An additional shipping fee will apply, which we will confirm with you before proceeding.
To request separate shipping or discuss your order, reach out via WhatsApp at +852 6141 4837.
3. Exchange Policy
If the goods you receive are damaged, please contact our customer service on the same day of receipt. We will assist with follow-up arrangements.
All products and services are non-refundable and non-exchangeable, except in cases of damage as outlined above. We appreciate your understanding.
Contact Us
For any questions about your order, shipping, or to request special arrangements, please contact us via:
• WhatsApp: +852 6141 4837
• Service Hours: Monday to Friday, 12:00 PM to 8:00 PM
Dispute Resolution
In the event of any dispute, we reserve the right to make the final decision and interpretation.
Last Updated: 10 February 2026
This policy is subject to change without prior notice. Please check back for updates.
運送及送貨政策
感謝您選擇我們的網上商店！此政策概述了我們對訂單的運送、送貨及相關程序。我們致力提供順暢可靠的購物體驗。請仔細閱讀以下細節。
如有任何疑問，請透過 WhatsApp 聯絡我們：+852 6141 4837（服務時間：星期一至五，中午 12:00 至晚上 8:00）。
1. 運送安排及追蹤
所有現貨產品均從我們的香港倉庫發貨。現貨商品通常會在我們收到訂單後的 2-5 個工作日內發貨。訂單發貨後，您將收到一封通知電郵，內含順豐速運（SF Express）的追蹤號碼，讓您隨時查詢送貨狀態。
• 免費送貨資格：香港及澳門地區購物滿 HK$1,580 可享免費順豐速運送貨服務。
某些商品送貨前我們會邀請顧客先到店內檢查及試用再安排配送。
如未滿免運資格，運費則會於結帳時由系統自動計算。
• 香港送貨時間：標準送貨時間為星期一至六，上午 9:00 至下午 6:00（商業及工業大廈僅限星期一至五）。訂單通常會在提交後的 7-10 個工作日內送達（工作日僅指星期一至五，不包括公眾假期）。
• 服務範圍：順豐速運送貨服務僅限香港及澳門地區。海外訂單使用香港郵政 EMS 服務，但需收取額外運費，客戶須於發貨前支付 EMS 運費。
• 送貨地點：我們會透過順豐速運在營業時間內，將貨品送達住宅、商業地點或任何順豐速運認可的地點（如順豐便利店或智能櫃等）。
• 送貨暫停：在香港及澳門公眾假期、星期日、8 號或以上颱風警告、黑色暴雨警告，或我們認為可能危及送貨安全的任何天氣狀況下，我們將暫停送貨。
• 國際訂單送達時間：國際訂單可能需 3-4 週送達，視目的地及運送方式而定。
• 訂單處理：每個訂單均獨立安排送貨。訂單提交後，我們無法合併或修改訂單（例如添加或移除商品）。
• 送貨確認：貨品將送達您在網上商店下單時提供的送貨地址。送達該地址即視為貨品已交付及接受。
如因任何原因無法接收貨品，我們保留權利收取額外費用或自行決定取消訂單，而不提供退款或補償。
2. 預購商品的特別安排
如果您的訂單同時包含「預購商品」及「現貨商品」，請注意以下選項：
• 合併發貨（預設選項）：為節省您的運費，我們將在預購商品到貨後，一併發貨所有商品。
• 分開發貨（可選選項）：如果您希望先發貨現貨商品，請聯絡我們提出申請。此安排將收取額外運費，我們會在最終安排前與您確認。
如需申請分開發貨或討論訂單，請透過 WhatsApp 聯絡我們：+852 6141 4837。
3. 換貨政策
如果收到的貨品有損壞，請於收貨當天與我們的客戶服務聯絡，我們將為您安排跟進。
所有產品及服務均不可退款及不可換貨。感謝您的理解。
聯絡我們
如對訂單有任何疑問，或需申請「分開發貨」，請隨時透過 WhatsApp 聯絡我們：
• WhatsApp：+852 6141 4837
• 服務時間：星期一至五，中午 12:00 至晚上 8:00
爭議解決
如有任何爭議，我們保留最終決定權和解釋權。
最後更新日期：二零二六年二月十日
此政策如有更改，恕不另行通知。請定期查看更新。