Privacy policy

Privacy Policy

Last updated: 10 February 2026

生酮感受 x WELLNESS WONDERLAND (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, store, and transfer your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us. It also explains your rights and choices under applicable privacy and data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486), the Macau Personal Data Protection Act (Law No. 8/2005), and other applicable international privacy laws.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.


1. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include anonymized or de-identified information.

Depending on how you interact with the Services and where you are located, we may collect or process the following categories of personal information:

a. Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number

b. Financial and Payment Information

  • Credit or debit card details
  • Payment method and transaction records
  • Payment confirmation and billing details

Note: Payment information is processed securely by Shopify and its payment processors. We do not store full payment card details.

c. Account Information

  • Username and password
  • Account preferences and settings

d. Transaction Information

  • Products viewed, added to cart or wishlist
  • Purchase, return, exchange, or cancellation history

e. Communications

  • Information you provide when contacting us (e.g. customer support inquiries, emails, messages)

f. Device and Technical Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Network connection information

g. Usage Information

  • How you access and interact with the Services
  • Pages viewed, features used, and browsing behavior


2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or otherwise provide information
  • Automatically, through cookies, pixels, and similar technologies when you use the Services
  • From service providers, such as Shopify, payment processors, logistics partners, and analytics providers
  • From partners or third parties, where permitted by law


3. How We Use Your Personal Information

We may use your personal information for the following purposes:

a. Providing and Managing the Services

  • Processing orders and payments
  • Fulfilling, shipping, returning, or exchanging products
  • Managing your account
  • Providing customer support
  • Personalizing your shopping experience

b. Improving Our Services

  • Understanding how customers use our Services
  • Improving website performance, functionality, and offerings

c. Marketing and Promotions

  • Sending promotional emails, messages, or offers (where permitted by law)
  • Displaying relevant advertisements on our website or third-party platforms

You may opt out of marketing communications at any time.

d. Security and Fraud Prevention

  • Verifying identity
  • Detecting and preventing fraudulent or illegal activities
  • Protecting our Services, customers, and business

e. Legal and Regulatory Compliance

  • Complying with applicable laws and regulations
  • Responding to lawful requests from authorities
  • Enforcing our terms and policies


4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and other service providers who help us operate the Services (e.g. payment processing, IT support, logistics, analytics)
  • With marketing and advertising partners, in accordance with their privacy policies and applicable law
  • With affiliates within our corporate group
  • When you direct or consent to such disclosure
  • In connection with business transactions, such as mergers or restructuring
  • To comply with legal obligations, court orders, or government requests

We do not sell personal information in the ordinary course of business.


5. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services, including enhanced features such as analytics and personalized experiences.

Your personal information may be shared with Shopify and processed in countries outside your place of residence. Shopify acts as an independent data controller for certain processing activities.

For more information, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.


6. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, and support marketing and analytics. You can control cookies through your browser settings, although disabling cookies may affect website functionality.


7. Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.


8. Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.


9. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements


10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent (where processing is based on consent)
  • Object to or restrict certain processing
  • Request a copy of your personal information

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request, as required by law.

We will not discriminate against you for exercising your rights.


11. International Transfers

Your personal information may be transferred to, stored, and processed outside your country or region, including Hong Kong, Macau, and other jurisdictions where Shopify or our service providers operate.

Where required by law, we rely on appropriate safeguards to protect your personal information.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last updated” date.


13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@mywellnesswonderland.com
Address:
18/F, 58WL
58 Wing Lok Street
Sheung Wan, Hong Kong
Tel: +852 6141 4837

隱私政策
最後更新日期：2026年2月10日
生酮感受 x WELLNESS WONDERLAND（下稱「我們」或「我們的」）營運本商店及網站，包括所有相關資訊、內容、功能、工具、產品及服務（統稱「服務」），為您提供精選的購物體驗。我們的商店由 Shopify 提供技術支持，使我們能夠向您提供服務。
本隱私政策說明了當您訪問、使用「服務」，或從「服務」購買商品，以及與我們溝通時，我們如何收集、使用、披露、儲存及轉移您的個人資料。本政策亦說明了您在適用的隱私及數據保護法律下的權利與選擇，包括香港《個人資料（私隱）條例》（第486章）、**澳門《個人資料保護法》（第8/2005號法律）**以及其他適用的國際隱私法律。
若我們的服務條款與本隱私政策之間存在任何衝突，就個人資料的收集、處理及披露而言，應以本隱私政策為準。
通過訪問或使用服務的任何部分，即表示您確認已閱讀並理解本隱私政策。
1. 我們收集的個人資料
「個人資料」是指識別、涉及、描述或可合理連結至可識別個人的資訊，不包括匿名化或去識別化的資訊。
根據您與服務的互動方式及所在地點，我們可能會收集或處理以下類別的個人資料：
• a. 聯絡資訊： 姓名、帳單及收貨地址、電子郵件地址、電話號碼。
• b. 財務及付款資訊： 信用卡或扣帳卡詳情、付款方式及交易記錄、付款確認及帳單詳情。（註：付款資訊由 Shopify 及其付款處理商安全處理，我們不會儲存完整的付款卡詳情）。
• c. 帳戶資訊： 用戶名與密碼、帳戶偏好及設定。
• d. 交易資訊： 已查看產品、加入購物車或願望清單的產品、購買、退貨、更換或取消紀錄。
• e. 通訊： 您在聯絡我們時提供的資訊（如客戶支援查詢、電郵、訊息）。
• f. 設備及技術資訊： IP 地址、瀏覽器類型及版本、設備識別碼、網絡連接資訊。
2. 個人資料的來源
我們從以下渠道收集個人資料：
• 由您直接提供： 當您建立帳戶、下單、聯絡我們或以其他方式提供資訊時。
• 自動收集： 當您使用服務時，透過 Cookie、像素（pixels）及類似技術自動收集。
• 來自服務供應商： 例如 Shopify、付款處理商、物流合作夥伴及分析供應。
• 來自合作夥伴或第三方： 在法律允許的情況下。
3. 我們如何使用您的個人資料
我們可能將您的個人資料用於以下目的：
• a. 提供及管理服務： 處理訂單與付款、履行及運送產品、處理退換貨、管理帳戶、提供客戶支援及個人化購物體驗。
• b. 改進我們的服務： 了解客戶如何使用服務，以優化網站性能、功能及產品。
• d. 安全與欺詐預防： 驗證身份、檢測並防止欺詐或非法活動，保護我們的服務、客戶及業務。
• e. 法律與合規： 遵守適用法律法規、回應當局的合法要求、執行我們的條款及政策。
4. 披露個人資料
在以下情況下，我們可能會披露您的個人資料：
• 與協助我們營運服務的 Shopify 及其他服務供應商（如付款處理、技術支援、物流、分析）共享。
• 根據相關隱私政策及法律，與市場營銷及廣告合作夥伴共享。
• 與我們集團內的關聯公司共享。
• 經您指示或同意後披露。
• 涉及業務交易（如合併或重組）時披露。
• 為了遵守法律義務、法院命令或政府要求。 我們不會在日常業務過程中出售個人資料。
5. 與 Shopify 的關係
我們的商店由 Shopify 託管。Shopify 收集並處理個人資料以提供並改進服務，包括分析和個人化體驗等增強功能。 您的個人資料可能會與 Shopify 共享，並在您居住地以外的國家進行處理。Shopify 在某些處理活動中作為獨立的數據控制者。欲了解更多，請參閱 Shopify 客戶隱私政策。
6. Cookie 及類似技術
我們使用 Cookie 及類似技術來營運並改進服務、記住您的偏好並支援營銷與分析。您可以透過瀏覽器設定控制 Cookie，但禁用 Cookie 可能會影響網站功能。
7. 第三方連結
本服務可能包含指向第三方網站或平台的連結。我們不對該等第三方的隱私實踐、安全性或內容負責。建議您在提供任何個人資料前先查閱其隱私政策。
8. 兒童隱私
本服務不供兒童使用。我們不會刻意收集其法定管轄區內未成年人的個人資料。若您認為有兒童向我們提供了個人資料，請聯絡我們要求刪除。
9. 數據安全與保留
我們實施合理的行政、技術及物理保護措施來保護您的個人資料，但沒有任何傳輸或儲存方式是百分之百安全的。 我們僅在為達成以下目的所需的時間內保留個人資料：提供服務、履行法律義務、解決爭議及執行協議。
10. 您的權利與選擇
根據您的所在地點，您可能擁有以下權利：
• 查閱您的個人資料。
• 要求更正不準確的資訊。
• 要求刪除您的個人資料。
• 撤回同意（若處理是基於同意）。
• 反對或限制特定類型的處理。
• 索取個人資料的副本。 如需行使權利，請透過下方資訊聯絡我們。我們可能需要先驗證您的身份。我們不會因您行使權利而對您採取歧視待遇。
11. 國際轉移
您的個人資料可能會被轉移至您所在國家或地區以外的地方（包括香港、澳門及 Shopify 或其服務供應商營運的其他司法管轄區）進行儲存及處理。在法律要求的情況下，我們會依賴適當的保護措施來保護您的個人資料。
12. 本隱私政策的變更
我們可能會不時更新本政策，修訂版本將發布於網站並更新「最後更新日期」。
13. 聯絡我們
若對本隱私政策有任何疑問，或欲行使您的權利，請透過以下方式聯絡：
• 電郵： info@mywellnesswonderland.com
• 地址： 香港上環永樂街58號 58WL 18樓
• 電話： +852 6141 4837